Refund policy

We want you to love your Penn + Pearl pieces, but if something isn’t quite right, here’s how we make returns easy:

• 7 days for a full refund or exchange from the date of delivery.

• An extra 7 days for store credit (issued via virtual gift card).

• Items must be unworn, unwashed, and in original condition—tags attached.

• Sale, accessories, and beauty items are final sale.

• Damages must be reported within 48 hours of delivery so we can resolve any issues quickly.

 

How to Start a Return

Email us at info@shoppennandpearl.com with your order number and item details. Once approved, we’ll send you a return label (return shipping cost is deducted from your refund). Prefer to handle shipping yourself? Send your return to:

Penn + Pearl
131 Franklin Plaza, STE 257
Franklin, NC 28734

Be sure to include your name + order number on the outside of the package. Once received, we’ll process your return within 1–3 business days and notify you by email.

 

Final Sale Items

Some things are yours for keeps:

• Accessories (jewelry, scarves, bags, hats)

• Home + lifestyle (candles, books, paper goods)

• Beauty (perfume, skincare, self-care)

• Sale items + anything marked as final sale

• Any item purchased at 30% off or more
  

 

Questions?

We’re here. Email us anytime at info@shoppennandpearl.com.

Thanks for shopping Penn + Pearl—we love having you here.